SHIPPING AND RETURNS
Free Shipping is available for Australia for purchases over 100.00 AUD and New Zealand over 120.00 AUD. (Only applicable to Fly High Brand) All products are shipped either double boxed or plastic packaging, depending on the products with domestic or international tracking unless specified. Only express and reigstered shipping will have tracking and insurance for delivery. Standardshipping will be delivered at your own risk. Accessories such as air fresheners, keyrings shipped with shoes or other heavy or boxed goods like shoes or jackets are shipped free.
Refunds and Returns We are not required to provide a refund or replacement if you change your mind. But you are entitled to a refund, exchange or store credit if an item has a fault within 14-days of the purchase date. (Exclude Consignment item/s). Returns for online orders must take place within 28 days from the original shipment date in order to receive a credit back in the store/on-line. For returns processed beyond 28 days from shipment date, a Gift Card will be issued if an exchange is not requested. Returns received more than one year after date of shipment will not be accepted and will be returned to sender. All products being returned or exchanged must be in new condition. Exchanges are subject to availability. We cannot accept COD returns. Refunds and Gift Cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to 21 days, we will also include the shipping charges in your refund. If express or overnight shipping is requested on your exchange order you will be responsible for the full shipping cost. Exchanged items must be return in the original boxes and bags and must include all original hang-tags. Please keep your proof of purchase – your receipt. We are not responsible for faults and imperfections that has arisen due to defects from the original manufacturer. Applying for Warranty and Product Returns To return a faulty or damaged product, please send an email to firstname.lastname@example.org with details on the fault or damage, and if possible, include pictures (Excludes Consignment item/s)